Legal
Privacy Policy
Effective Date: March 3, 2026 · Last Updated: March 2026
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At Vellora Wellness Group Inc., your privacy is not a footnote — it is a standard we hold to the same level of care as every ritual we deliver. This policy explains what personal information we collect, how we use it, and how we protect it. It applies to all interactions with Vellora including our website, enquiry forms, and service delivery.
I
Who We Are
Vellora Wellness Group Inc. is a luxury at-home wellness company incorporated in Ontario, Canada, operating under the brand name Vellora. We offer private ritual experiences delivered to clients in their homes in Toronto and surrounding areas.
For the purposes of this Privacy Policy, "Vellora," "we," "us," and "our" refer to Vellora Wellness Group Inc.
II
Information We Collect
We collect personal information that you provide to us directly, including when you submit an enquiry form, apply for the First 20 founding membership, or contact us. This may include:
  • Your full name and preferred name
  • Email address and phone number
  • Home address or location for service delivery
  • Ritual preferences and personal intentions shared through our forms
  • Information you voluntarily share about your wellness needs or current circumstances
  • Communication history between you and our team
We also collect limited technical information automatically when you visit our website, including your IP address, browser type, pages visited, and referring URLs. This is collected via Squarespace's built-in analytics and is used only in aggregate form.
III
How We Use Your Information
We use the personal information you share with us to:
  • Respond to your enquiries and communicate about your ritual experience
  • Curate and personalise your ritual based on your needs and preferences
  • Coordinate service delivery logistics including timing and location
  • Process and manage your founding membership or booking
  • Send you relevant updates about Vellora, including launch announcements and changes to your booking
  • Improve our services based on aggregated feedback and usage patterns
We do not sell, rent, or trade your personal information to third parties. Ever.
IV
How We Share Your Information
We share your information only when necessary to deliver your experience, and only with parties who are bound by confidentiality obligations. This includes:
  • Vellora practitioners assigned to your ritual, who receive only the information needed to prepare and deliver your experience
  • Squarespace Inc., our website and form hosting provider, which processes form submissions on our behalf
  • Our internal team for coordination and quality assurance purposes
We do not share your personal information with advertisers, data brokers, or marketing platforms.
V
How We Protect Your Information
We take the protection of your personal information seriously. We use reasonable administrative, technical, and physical safeguards to protect your data from unauthorised access, use, or disclosure. Our website is hosted on Squarespace, which maintains industry-standard security practices including SSL encryption.
Access to your personal information within Vellora is limited to team members who require it to perform their role. All Vellora practitioners and contractors are required to maintain client confidentiality as a condition of their engagement.
VI
Cookies & Website Analytics
Our website uses cookies and similar tracking technologies through Squarespace to understand how visitors interact with our site. These are used solely to improve site performance and user experience. We do not use third-party advertising cookies or tracking pixels.
You may disable cookies through your browser settings. Doing so will not affect your ability to use our website or submit enquiries.
VII
Your Rights
Under Canada's Personal Information Protection and Electronic Documents Act (PIPEDA), you have the right to:
  • Know what personal information we hold about you
  • Request access to your personal information
  • Request correction of inaccurate or incomplete information
  • Withdraw your consent to our use of your information at any time
  • Request that we delete your personal information, subject to any legal obligations we may have to retain it
To exercise any of these rights, please contact us at the address below. We will respond within 30 days.
VIII
Retention of Information
We retain your personal information for as long as necessary to deliver our services and fulfill our legal obligations. If you have not booked a ritual or engaged with Vellora's services within 24 months, we will securely delete or anonymise your personal information unless you have asked us to retain it.
IX
Changes to This Policy
We may update this Privacy Policy from time to time as our services evolve. When we do, we will update the "Last Updated" date at the top of this page. For significant changes, we will notify active clients directly by email.
Your continued use of our website or services after any changes constitutes your acceptance of the updated policy.
X
Contact & Privacy Inquiries
If you have any questions about this Privacy Policy, wish to exercise your rights, or have a concern about how we have handled your personal information, please reach out to us directly.
Privacy Officer
Vellora Wellness Group Inc.
Toronto, Ontario, Canada

Email: hello@vellora.ca
Website: www.vellora.ca

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