Vellora Wellness Group Inc. is an Ontario-incorporated company offering luxury at-home ritual wellness experiences in Toronto and surrounding areas. Our services are delivered by trained independent contractor practitioners who operate under Vellora's standards, protocols, and code of conduct.

Vellora operates on an enquiry and invitation basis during our soft launch period. Availability is intentionally limited and bookings are confirmed by our team directly.

A booking is not confirmed until you receive a written confirmation from Vellora via email. Submitting an enquiry form does not constitute a confirmed booking.

We reserve the right to decline any booking request at our sole discretion. During the soft launch period, all bookings are subject to availability and founding member eligibility where applicable.

Confirmed bookings are personal to the client and may not be transferred to another individual without prior written consent from Vellora.

All pricing is in Canadian dollars (CAD) and is communicated directly to clients upon enquiry. Prices are subject to change and any confirmed rate will be honoured for that booking.

Founding member pricing, where offered under the First 20 programme, is locked for the client's first three ritual experiences and applies only to the individual client named in the confirmation.

Payment terms will be communicated at the time of booking confirmation. Vellora reserves the right to require a deposit to secure a booking.

The following cancellation terms apply to all confirmed bookings:

To cancel or reschedule, please contact us directly at hello@vellora.ca as early as possible. Rescheduling is always welcomed and we will do our best to accommodate your preferred timing.

Vellora reserves the right to cancel or reschedule a booking in the event of practitioner unavailability, safety concerns, or circumstances beyond our control. In such cases, a full refund or priority reschedule will be offered.

To ensure the best possible experience, clients agree to:

Vellora practitioners reserve the right to decline or pause a service if the environment is deemed unsafe, if a client is under the influence of substances, or if the practitioner's physical or personal safety is at risk. In such cases, the full service fee may be retained.

Vellora's rituals are wellness and beauty experiences. They are not medical treatments, therapeutic interventions, or substitutes for professional medical advice. Nothing communicated by Vellora or its practitioners should be interpreted as medical guidance.

Clients are responsible for disclosing any health conditions, allergies, skin sensitivities, or contraindications prior to their ritual. Vellora will not be held liable for adverse reactions resulting from undisclosed conditions.

If you are pregnant, undergoing medical treatment, or have a diagnosed skin or health condition, please consult your healthcare provider before booking a ritual experience.

Vellora Wellness Group Inc. takes every reasonable precaution to deliver a safe and high-quality experience. However, to the fullest extent permitted by applicable law, Vellora's liability in connection with any service is limited to the amount paid for that service.

Vellora shall not be liable for any indirect, incidental, or consequential damages arising from the use of our services or website, including loss of property, personal injury not caused by our direct negligence, or dissatisfaction with outcomes.

Our practitioners are trained, vetted independent contractors who operate under Vellora's standards. While we hold practitioners to a high standard of care, Vellora's liability for practitioner conduct is limited to circumstances within our direct control.

All content on the Vellora website — including but not limited to text, imagery, ritual names, brand copy, design elements, and the Vellora name and logo — is the exclusive intellectual property of Vellora Wellness Group Inc. and is protected under applicable Canadian copyright and trademark law.

You may not reproduce, distribute, modify, or use any Vellora content for commercial purposes without prior written permission. Sharing our content on personal social media with proper attribution is welcomed.

Our website is provided for informational and enquiry purposes. While we make every effort to ensure accuracy, Vellora does not warrant that the website will be error-free, uninterrupted, or free of inaccuracies at all times.

You agree not to use our website for any unlawful purpose, to attempt to gain unauthorised access to our systems, or to submit false or misleading information through our forms.

These Terms and Conditions are governed by and construed in accordance with the laws of the Province of Ontario and the federal laws of Canada applicable therein. Any disputes arising from these terms or your use of Vellora's services shall be subject to the exclusive jurisdiction of the courts of Ontario.

Vellora reserves the right to update these Terms and Conditions at any time. Changes will be reflected by an updated "Last Updated" date on this page. Continued use of our website or services after changes are posted constitutes your acceptance of the revised terms.

For active clients, we will provide notice of any material changes via email.

If you have any questions about these Terms and Conditions or wish to discuss anything contained within them, please reach out to us directly.